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FAQ's

Massage

How can I schedule an appointment?


Call us at (480)546-7463 and we will be happy to find a time that works for you! ​You can also book online up to one hour before the appointment start time.




Will I get a full 60 minutes of massage when I book a 1 hour appointment?


Yes, you receive the full amount of treatment time that you pay for. You are not charged for the intake and interview process, or the time it takes you to dress.




Do you offer couples massage?


We don't have a couples massage room, but we can schedule multiple appointments at the same time in separate rooms. We suggest couples meet in the Halo Therapy booth after their individual session.




What if I am late arriving to my appointment?


Please arrive on time for your appointment. Time for your appointment has been specially arranged for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. We will do our best to provide you with the services you have booked, but we cannot guarantee the full time if you arrive late. Full payment for your scheduled services will be expected.




What should I do if I need to cancel my appointment?


If you need to reschedule your appointment, you can log into your account and make changes anytime. For late notice cancellations, please call us directly at (480)546-7463 as soon as possible.

Cancellations without 24 hour notice may result in a charge for your session, as that time has been set aside specifically for you.




What forms of payment do you accept?


We accept cash, check, credit card, or gift cards and certificates.

A credit or debit card is required to reserve your appointment, however you are not charged for anything until after the appointment is completed. After your appointment, you can choose another form of payment.

You can also stop by our front desk to pay a 50% cash deposit if you would like to reserve an appointment without a credit/debit card.




Do you take insurance?  What if I have a flexible spending account (FSA)?


Although we do not accept insurance, many plans do cover massage therapy with a doctors prescription and copies of receipts. We provide detailed receipts upon request.





Ondamed

How long is an Ondamed session?


The first session involves four “modules” and lasts approximately an hour. Subsequent sessions involve two modules and last approximately half an hour.




How soon should I expect to feel better?


Some patients feel better during the first session. Others may not notice anything for 8 or 10 sessions. Every patient is different. Whereas drugs typically have a defined onset and duration of action, PEMF is completely specific to each individual. Consequently, no generalizations can be made about how soon a given patient will feel better.




What should I expect after my first session?


Don’t expect anything. Just let your body respond how it will. Some will feel better immediately. Some won’t feel any different and will wonder if anything happened. Others will feel worse for the first day, which is a detoxification reaction. Whatever happens is what your body asked for, and what your body needs.




Are there specific programs for each symptom, such as headaches, abdominal pain, and so forth?


No. This is the difference between traditional Western medicine and Eastern medicine. Western medicine prescribes a “headache drug” that suppresses headaches without regard to what might be causing YOUR headache. Eastern medicine (acupuncture, for example) identifies and addresses energy disturbances in organs that cause the symptoms we experience. Ondamed doesn’t “know” that a patient has headaches. Instead, we allow the body to tell us, through Ondamed, which energy fields it wants to help it correct energetic imbalances. Once this is accomplished, the symptom of interest may or may not resolve, depending on whether it is related to the imbalance. At the same time, there are certain programs that have been found to be effective for some problems, such as wound healing and smoking. This is very useful in some circumstances. However, we prefer to use the biofeedback approach whenever possible because the body knows best what it needs.




My depression doesn’t seem any better after the first session. Is there really any benefit to doing more?


Every patient and every problem is different. In general, longstanding problems will take longer to improve. Whereas someone with a cold may improve after a single session, someone with PTSD should plan on at least ten.




How often can I have sessions?


As often as you need. Fractures can benefit from two sessions per day, if this is feasible. Most conditions respond well to twice-weekly sessions. For our patients who travel several hours to see us, they can still benefit from a session once or twice a month. The smoking cessation protocol takes only two sessions.




DISCLAIMER:


The information provided herein is for Educational Purposes Only and has not been designed to diagnose, treat, mitigate, prevent or cure any health conditions. The U.S. Food and Drug Administration has not evaluated these statements.





Laser Lipo

How much can I lose in a treatment?


Up to two inches. At the least, ¼ of an inch. If inch lose as much per the treatment series- just add up the inches that will be lost. Body sculpting is a process. One to three treatments will show results, but not optimum result.




Will I lose the same amount of inches every treatment?


Laser treatments will reap inch loss in varying amounts. Better results come if the body is hydrated and are not engaged in the intake of caffeine of any kind.




What if my measurements are the same or increase?


When the laser expels the water, glycerol’s and fat from the cells is just floating around the body until the lymphatic system flushes it out. Drink lots of water. The lymphatic system has no pump so aerobic exercise helps engage it. That is why we use the full body vibration system. It may take a few treatments to engage the lymphatic system.




What if I don’t see the difference?


Most people have a sluggish lymphatic system and it takes a bit to wake it up. The reason the laser is only used every other day, twice a week, is to give the body’s lymphatic system time to rest and flush the water, glyverol’s, and fat from the body. Lots of water and aerobic exercise bring better results and help the flushing.




Can I continue laser treatments after my original series?


Yes. We would encourage you to keep using maintenance packages.




Why laser lipo?


Clinically proven, affordable, safe and painless, immediate results & Treatment course, and Targeted fat reduction.




How many treatments will I need?


We recommend 2 treatments per week for 4 weeks (8 total)




Can I have more than one course?


Yes but it is essential to have a two week gap in between courses.




Can I have more than one area treated at a time?


Yes, if you are prepared to do more cardiovascular exercise.




Will the inches stay off after treatment?


If you maintain a healthy diet and exercise then yes.




What actually happens to the fat?


The fat cells are undamaged, but due to the reaction of the laser light on the cell it will empty the contents. The contents consist of water, glycerol, and free fatty acids. Following a treatment, the glycerol or sugar is rapidly absorbed by the body. The water carries the free fatty acids, through the lymphatic system, through the kidneys, and then are passed out of the body in your urine.




Does the treatment hurt?


No. there is no pain at all.




Will I have to keep coming back to keep my results?


The answer will be dependent on your lifestyle.




What exercise should I do following an inch loss treatment?


Any aerobic exercises adjusted for each clients fitness. It is important to check the clients age and fitness level before suggesting any exercise. Which ever exercise is chosen must get the heart rate up to the point of perspiring.




Why do some people achieve better results than others?


All laser lipo inch loss treatments are not a miracle cure. However, we achieve fantastic results more so with the clients that follow a sensible diet in addition to the most exercise as possible.




How can I moniter my results?


At every session you will be weighed and measured and you will be photographed before your first treatment and after your last.




Client is reluctant to do cardio work or change diet?


Do not sign them up for the course, as they will not gain from the treatment. After eight sessions with no visable loss, it is likely that they will want a refund. The importance of cardiovascular exercise must be stressed to the client prior to commencing the course.




My client is putting inches back on in-between visits why?


There are potentially 3 reasons for this. 1. Over eating or drinking. 2. Under eating. 3. Not exercising enough





The Cushion

What happens if the pelvic floor muscles are weak?


The pelvic floor muscles are directly related to the urethra, rectum, exercise of women, and insufficient control of the prostate in men. If the pelvic floor muscles are relaxed and energy is insufficient, the normal function of related organs may be impaired, and incontinence is common.

For women, it may cause vaginal prolapse; uterine prolapse, and other problems; For men it may cause problems such as prostate problems and erectile dysfunction.




What are the effects of pelvic floor muscles and Female Sexual function?


In addition to supporting the pelvic floor organs and controlling urination, it also plays a key roll in arousing orgasm at an appropriate time. The relaxation of the pelvic floor muscles cannot meet the needs of vaginal friction, thus inhibiting the possibility of orgasm. Effective treatment involves “re-education” of the pelvic floor muscles to alleviate such conditions.




What technology does it use? What’s the acting principal?


It used HIFEM energy stimulates the pelvic floor muscles in the pelvic cavity, which can stimulate neurons to control the pelvic floor muscles to make the pelvic floor muscles hyper-contract to achieve the treatment of urine leakage.




What are the clinical applications for the Pro-Fit Elite repair cushion?


  • Postpartum rehabilitation
  • Potential injury of pelvic floor muscles (childbirth, exercise, illness)
  • Urinary dysfunctions: urinary incontinence (stressful urinary incontinence, urgent urinary incontinence, mixed urinary incontinence, frequency of urination, urgency of urination), overactive bladder
  • Defecation dysfunction: Constipation, fecal incontinence
  • Sexual dysfunction: male erectile dysfunction, female lack of sexual pleasure
  • Chronic pelvic pain: interstitial cystitis, vaginismus, male prostatalgia




What are the effects of the Pro-Fit repair cushion on men?


Men have the same pelvic floor muscles as women. Whether the pelvic floor muscles are strong or not will not affect men’s urinary health, such as the frequency of urination, urine drops, etc., and even the overall sexual function, affection the blood circulation system to enhance the erectile function. Therefore, men are also suitable for private repair chair.




What are the common types of urinary incontinence?


  • Stressful urinary incontinence (SUI)- is related to exercise and increased intra-abdominal pressure (coughing, sneezing, laughing)
  • Urgent urinary incontinence- it refers to the unconscious incontinence when a person has a strong, sudden desire to urinate
  • Mixed urinary incontinence- it involves stressful urinary incontinence and urgent urinary incontinence




How long is a single treatment?


A single treatment for 30 minutes. It’s generally recommended that intensive treatment is required 2-3 times a week regularly, one course of treatment/6-8 times. But the severity of the problem may be different for each person, so the number of times may be slightly different for each person.




When will it work?


Most people have obvious feeling after 1-2 times of treatment (the difference after pelvic floor muscle strengthening) and it will continue to improve in the next few weeks. Its suggested the course of treatment should be completed continuously to make the pelvic floor muscle strengthening effect more stable, and the interval is too long or interruption will affect the treatment effect. The clinical incontinence, the quality of life improved by up to 95%, up to 93% of female sexual dysfunction has been well improved.




How long can it last after treatment?


Clinical studies have shown that after about 6-months of follow up treatment, 75% of patients still maintain a good pelvic floor muscle effect. As the pelvic floor muscle is the same as other muscles, the muscles will gradually become soft and weak without exercise, especially the pelvic floor muscle does not go to special training in daily life. Therefore, it’s recommended to complete the treatment and it can be used for the prevention and regular maintenance, so that the pelvic floor muscles can maintain health and toughness.




How is the feeling during the treatment?


The whole process is comfortable and painless. There is no need to take of clothes during treatment. The treatment time is 30 minutes and the treatment experience is as follows

  • Feeling bounce and slight shock in the perineum area
  • Feeling the contraction of pelvic floor muscles and numbness. According to the physical and mental condition of each person and the strength of the pelvic floor muscle, there will be different treatment feelings, which are normal phenomena.




Is there any radiation damage?


It adopts HIFEM technology to trigger the muscle contraction of the pelvic floor muscles, which does not have radiation, but electromagnetic radiation is everywhere, such as mobile phones, microwave ovens, induction cookers, televisions, microphones, etc. Those will produce electromagnetic radiation. Like mobile phone TV, it also produces electromagnetic radiation, so it will not cause radiation damage.




Will using HIFEM technology effect any internal organs?


The depth of it’s the magnetic vibration wave is 10cm, which will stimulate the pelvic floor muscles within the range, but will not affect the internal organs, because the HIFEM technology will only affect the skeletal muscle, and the smooth muscles such as internal organs will not be stimulated.




Is there a recovery period?


After each treatment, you can go to work normally, without affecting your daily routine. A small number of people will have soreness and stuffiness in the pelvic floor muscles, which will disappear in about 1-2 days.




How long can treatment be carried out over delivery?


Regardless of normal delivery or cesarean section, the treatment can only be carried out until the body is fully recovered. Generally, wait at least 3-6 months later or consult your doctor.




Can treatments be done on someone wearing an Intrauterine device?


Regard to IUD, two issues need to be considered:

  1. The heating of the IUD. If the metal IUD forms a closed circuit in the body, it will produce inductive current when the magnetic flux changes, so it will generate heat, but there is no research on how high the temperature will be
  2. The displacement of IUD, because of the contraction of pelvic floor muscle, may cause the displacement of IUD and affect the contraception. Therefore, for the sake of safety, it is recommended that patients take off the IUD before treatment.





Pro-Fit Elite Muscle Sculpting

Who is suitable for the HI-FEM beauty muscle instrument?


  1. Women who need to gain muscle and change their shape-buttocks, waistcoat line, to show women graceful posture
  2. Men who need to gain muscle and change their body gain muscle, especially sculpted chocolate muscle.
  3. People who need to lose weight- suitable for both men and women, more sustainable for busy office workers
  4. Those people who need to lose weight quickly- brides, models, actors, etc.
  5. Postpartum mother (separation of rectus abdominis) – improve the shape of abdominal muscles and shape a flat abdomen.




Is there a difference in the effect of abdominal treatment with one or two treatment heads? How should we choose?


It is recommended that all patients use two treatment heads at the same time. Both treatment heads must be in full contact with the skin, and not hover sideways or extend beyond the treatment area. This will ensure that all abdomen muscles are treated and activated. Using only one treatment head at a time is only recommended for patients with small care sites. Both therapies are equally effective.




Will it melt fat while lifting the hips?


Many studies have confirmed that the metabolic activity of buttock fat is lower than that of abdominal fat. Because of this, it will not dissolve fat when treating buttocks.




Is it depth of energy penetration safe? Will it affect the internal organs?


Pro-Fit Elite technology has existed for decades, and its safety has been proven by dozens of studies. The only tissue that responds to energy is motor neurons, so it has no effect on other tissues including organs.




How is the feeling to do Pro-Fit Elite beauty muscle machine? Will it hurt?


The process is painless and non-invasive. There is no need for anesthesia. The feeling during the treatment is the same as that of your muscle during intense exercise.




How long will a course of treatment take? How long will it take to effect?


4 times for a course of treatment, interval 2-3 days to do once, generally open a card set 6-8 courses of treatment, which can get good results. The best results are in the 2-4 weeks after the treatment. To break down fat and increase muscle mass, patients need to be patient. Usually after 4-6 treatments, muscle mass increases by approximately 16% and fat can be reduced by 19%.




How long will the effects last?


The effect can be maintained for one year after 6 courses. But some people may need additional treatment to achieve the best results. If you have a course of treatment every 2-3 months you can maintain a better and best condition. At the same time, customers can visit the store multiple times.




How long does it take?


There is no need for manual operation, and the automatic mode of the calcination is set, and it only takes 30 minutes each time.




Does the magnetic energy of this instrument have radiation? Is it safe?


The movement of human muscle is driven by magnetic vibration energy, not by electromagnetic radiation. Radiation on the human body feels hot, but our Pro-Fit Elite beauty muscle instrument is not hot at all when it works with the human body. It emits less radiation than our regular cell phones. We also specially made a test report for it, which proved that its radiation range is within the national safety electrical appliances. If so, this technology will not be certified by the US FDA and used in foreign hospitals.




Is the thick fat layer not suitable for the Pro-Fit Elite beauty muscle instrument?


Pro-Fit Elite technology can penetrate 8 cm below muscular layer. However, if the patient’s fat is thick, the energy may not be able to penetrate the muscle tissue thoroughly, so it is difficult to make the muscle contract and achieve the therapeutic effect.




Can it be combined with other body care treatments?


It can be combined with some non-traumatic fat-removing care, such as various fat-reducing equipment, to eliminate more fat. In addition, it can be combined with some postpartum repair care to improve the health and physical problems of postpartum women.





Halo Therapy

What is Halotherapy?


Halotherapy, also known as dry Salt Therapy is a holistic approach that mimics the microclimate of a salt cave. Dry salt air is dispersed into an enclosed environment (room, bed, booth, cabin) through a unique process generated by a halogenerator. When you heat salt, it becomes super dry, and kinetically more active. This heated and dry pure sodium chloride is then crushed into micro-sized particles and dispersed into the air in an enclosed environment. For more information on research, please visit the Global Wellness Institute and the World Halotherapy Association.




Is there research to support salt therapy?


Yes. For more information on research, please visit the Global Wellness Institute and the World Halotherapy Association.




How does it work?


Pure “dry” sodium chloride is heated and ground up in a machine called a halogenerator. The micro-sized crushed salt particles are then dispersed into the air in an enclosed environment (Salt Room, HALO BED, HALO BOOTH, HALO Cabin).




What are the benefits and conditions Halotherapy treats?


Dry Salt Therapy or halotherapy has been a part of natural wellness since the 19th century. For more information on research, please visit the Global Wellness Institute and the World Halotherapy Association.




When should it be avoided?


Halotherapy is a natural treatment however any clients who have any serious health conditions or women who are pregnant should always seek proper medical advice before any type of treatment.




Are there any side effects?


There are typically no side effects other than the taste of salt and potentially thirst or a scratchy throat. However, if someone is on any medications or suffers from any serious medical issue please seek medical advice before any therapy.




What kind of salt is used?


99.99% pure sodium chloride (Pharmaceutical grade salt). It contains no fillers or caking agents. It does come from a natural source but it is naturally processed to remove all of its impure elements. It’s the same salt that hospitals use and is the same type of salt all the research has been conducted on. We do not recommend Himalayan or sea salt as it is not stripped of all the impurities. There could be dirt, clay or some type of debris that could be harmful to the lungs. It’s very healthy for the digestive system but not for the respiratory system.




Are there any contradictions?


As with all wellness services, always check with your doctor before starting any type of treatments if you are taking any medications.




How many sessions/times a week is necessary?


Halotherapy offers the best results when practiced regularly. The benefits are cumulative so consistency and frequency are the key. People with chronic issues will benefit greatly if visiting salt rooms at least 3-4 times a week. Those who are looking to incorporate Salt Therapy into their regular wellness routine would benefit from a weekly session. Halotherapy has been used on a daily basis without any side effects. But as in all health services, please use your own discretion.




What is the treatment duration per session?


45 minutes for a salt room session and 15 to 20 minutes for the HALO BED and HALO BOOTH.




What is KSAra – Halotherapy + Guided Meditation?


With KSAra, Halotherapy Solutions has brought together the two ancient traditions of halotherapy and meditation into one experience. Halotherapy naturally opens and relaxes your airways and improves the uptake of oxygen thus making the body perfectly poised to benefit from meditation.

Additionally, we found that many of our customers were not comfortable meditating on their own so we began providing guided meditation to our partners in two ways:

1) download guided meditations recorded by our partners to provide to your customers via the speakers inside your halotherapy equipment or via speakers in your salt room, or

2) by providing your customers with the exclusive offer from the Waking Up app to get free access for 30 days and then get discounted access thereafter.

Meditation is a very personal journey so choose one of our offerings or simply do it on your own. Right now the world could use a little more meditation. The guided meditation downloads and the instructions for the Waking Up offer are available on our partner portal once you become a customer.





Infrared

What is an infrared sauna?


In the infrared sauna, infrared light penetrates several inches into the body and creates heat, resulting in a whole-body hyperthermia on a cellular level to make you sweat.




What are the benefits of being in the infrared sauna?


Sweating is the best way to rid the body of toxins (toxic drugs, pollutants, pesticides and heavy metals), which in turn improves the immune system and overall health.

Sweating is also a great way to increase metabolic rate and reduce stress -- it’s like a workout without the work -- burning 600+ calories per session.

The infrared sauna helps you detoxify, improves circulation, lymphatic drainage and cardiovascular health, reduces pain, increases your metabolic rate to jumpstart weight loss, rejuvenates your skin, and reduces stress and cortisol levels.

Repeated exposure to heat from infrared light results in cumulative health benefits.




Is this like a regular steam sauna?


Nope! Invisible light heats the body, not the surrounding air, so it is more comfortable and allows you to enjoy a longer session than with traditional steam saunas.




Is infrared sauna for anti-aging?


Yes! The infrared sauna is great for reducing wrinkles and crow’s feet, and it helps improve overall skin tone, including softness, smoothness, elasticity, clarity and firmness.




Is the infrared sauna safe?


Yes! Unlike sunbathing, exposure to infrared heat therapy is safe and won’t cause the skin to burn.




I’ve heard about electromagnetic fields (EMFs) -- is your infrared sauna safe from EMFs?


EMFs are like invisible energy emissions that come from any object that uses electricity. Most common electrical objects give off such low levels of EMF that they pose no risk to humans.

Though infrared saunas are large and powered by electricity, the technology used in our infrared sauna keeps EMF in an extremely low range of 0.2 to 0.3 mG. For context, the Environmental Protection Agency has previously proposed a safety standard of 3 mG, with anything below 3 mG being deemed as safe. Read more here.




Is there evidence that infrared sauna is effective?


Yes, a few studies that show the effectiveness of the infrared sauna include:

  1. Far-infrared saunas for treatment of cardiovascular risk factors
  2. The effects of repeated thermal therapy on quality of life in patients with type II diabetes mellitus.




How long do you recommend for each infrared sauna session?


We recommend working your way up to 30- to 40-minutes. You will have the room for 50 minutes total, giving you enough time to freshen up and change upon completion.

Your sweating and detoxification continues after you get out of the sauna for about 30- to 60-minutes afterwards, so it is not recommended that you shower right afterwards as it will shorten the benefits of the detoxification process.

Please try our signature essential oil body mist and cool washcloths to wipe off toxins and leave you feeling refreshed and clean.




What do I wear in the sauna?


You can wear a bathing suit or a towel. You will be in a private room alone or with a known partner.




How should I prepare for my infrared sauna experience?


Obviously with all the sweating, you want to make sure to rehydrate! Please come to each session well-hydrated, not hungover or after drinking alcohol.

Drinking water is available in the sauna room. Please only use glass or stainless steel bottles in the sauna; plastic bottles are not permitted in the sauna.

Two towels are provided for your use.




Is it clean?


Yes! Our saunas are sanitized after each use. Infrared light kills all bacteria and any airborne germs.




How many people can fit in your sauna?


Our sauna is spacious and comfortable for a private or couples session.




Can children use the infrared sauna?


In general, children above the age of 12 can use the infrared sauna for a brief session. Children who are prepubescent are not able to thermoregulate (regulate their body temperature through proper sweat production) as well as adults do, so please consult with your primary care provider before using the infrared sauna.




Who cannot use the infrared sauna?


Infrared Sauna use is not recommended for people who are pregnant, children under 12, those who cannot handle temperature extremes, those with hemophila, fever, insensitivity to heat, and those under the influence of alcohol or who abuse alcohol.





Yoga

What is Yoga?


  • Yoga is a group of physical, mental, and spiritual practices or disciplines which originated in ancient India. In its purest and traditional forms, Yoga was used as a method of therapy for helping people to live a more meaningful and successful life. The Sanskrit noun yoga translates to (and is cognate with) English "yoke". It is derived from the root yuj "to attach, join, harness, yoke".
  • Here in the West, what we refer to as Yoga is more specifically known as asana. Asanas are performed as physical exercise where they are sometimes referred to as "yoga postures" or "yoga positions". Asanas promote good health, although in much different ways, compared to traditional physical exercises. Practicing Yoga is known to cultivate awareness, relaxation and concentration. Through the practice of yoga asanas, one puts the body into positions that are not often practiced in modern, everyday life and thus helps to maintain longterm range of motion as we age.




When should I arrive?


Please plan to arrive at least ten to fifteen minutes prior to your session.




Do I need to tell anyone that I am new to practicing yoga or am new to the studio?


Yes! Any information about your previous Yoga experience is always helpful for your instructor to know in leading you through the best experience possible that is designed just for you.




What do I wear to practice yoga?


We recommend wearing something similar to what you would wear to the gym like comfortable, basic athletic gear. We practice barefoot to honor the sanctity of the yoga space.




What do I need to bring?


We recommend three basic items to practice yoga: yoga mat, water bottle, and a towel. If you don't have a yoga mat, just let us know before your session.




Should I eat before class?


We recommend that you avoid eating for at least two hours prior to attending a class. A light snack of fruit or nuts would be fine. Coming to class well hydrated is very important so be sure to drink lots of water prior to the start of class.




I've never practiced yoga before, I have an injury, or I feel out of shape! Which yoga class is best for me?


First and foremost, we need to stress that we believe that yoga is for every body! We invite all levels of ability, all ages, all races, and all genders to join us for practice. For students who are new to practicing yoga or who feel they are dealing with limitations in the body, we recommend starting in our slower moving classes. All of our classes are designed to accommodate all levels and abilities, and we can design a practice suited best for your and your group.




How often should I practice yoga?


  • Our most common answer is: as often as you can. Practicing once a week can change your mind. Practicing three times a week can change your body. Practicing five times a week can change your life!
  • If funds are limiting how often you are able to practice, please contact us and ask about our work exchange program (i.e. work in exchange for yoga).




I'm intimidated about practicing in a group class! Is there another, more private way for me to learn yoga?


  • Yes, absolutely! We offer private yoga sessions which can be one-on-one or in a small group. It's a really great way to receive more attention from the teacher, have the ability to ask questions mid-practice, and build your yoga practice confidence. Please contact us if you're interested in learning more about our private yoga sessions.




I have additional questions!


Please contact us by phone or email and we'd be happy to answer your questions or address your concerns.